Understanding Communication Signals

Communication is more than just words. Research shows that up to 93% of communication effectiveness is determined by non-verbal cues. In this lesson, you'll learn to recognize and use both verbal and non-verbal signals to enhance your message.

Verbal Communication Components:

• Tone of Voice: The way you say something often matters more than what you say. A friendly tone can make criticism constructive, while a harsh tone can make praise seem insincere.
• Word Choice: Selecting precise, clear words prevents misunderstandings. Avoid jargon when speaking to non-experts.
• Pace and Rhythm: Speaking too fast can make you seem nervous or unreliable. Speaking too slowly can lose your audience's attention.

Non-Verbal Communication:

• Body Language: Your posture, gestures, and movements convey confidence, openness, or defensiveness.
• Facial Expressions: Your face reveals emotions you might not intend to show. Practice maintaining a neutral or positive expression during difficult conversations.
• Eye Contact: Appropriate eye contact builds trust and shows engagement, but too much can feel aggressive while too little seems untrustworthy.
• Personal Space: Respecting physical boundaries varies by culture but is crucial for comfortable communication.

Practical Exercise:

Record yourself having a conversation or giving a presentation. Watch it with the sound off first to observe your non-verbal cues, then listen without watching to evaluate your verbal communication. What do you notice?